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These General Terms and Conditions are intended to regulate the terms and conditions by which the My Name Is Rose store, a legal person with NIF/NIPC PT516802003, with registered office at Rua Beira Mar, nº 3057, 2º Dirt, 4400-382 Vila Nova de Gaia (hereinafter “My Name Is Rose, Lda”) shall be governed.
The My Name Is Rose service consists of making available and supplying a set of products and/or services, in order to allow the user, who is attributed the status of customer, to order and purchase the products presented online.
Using My Name Is Rose implies full acceptance and agreement with all the parameters of the Terms and Conditions described, as well as the Privacy Policy in force at the time you access My Name Is Rose.
If you do not accept, in whole or in part, any of the conditions stipulated, you must not make any purchases from My Name Is Rose. If you access My Name Is Rose, you are committing and taking responsibility for respecting the conditions set out on this page and in the Privacy Policy.
My Name Is Rose reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to check the Terms and Conditions periodically for any changes or updates.
My Name Is Rose concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and any other additional costs that may apply.
Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by My Name Is Rose at any time.
My Name Is Rose is a registered online store and the service provided is the responsibility of My Name Is Rose Lda.
The content, domain, information present and made available on My Name Is Rose are the property of My Name Is Rose Lda or have been granted to it, and are therefore protected by copyright and related rights. Any use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by My Name Is Rose.
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without the express approval of My Name Is Rose. My Name Is Rose cannot be held responsible for any misuse of such products.
My Name Is Rose offers the following payment methods:
Once payment has been completed, My Name Is Rose will carry out a standard check so that the order can be processed and shipped. The customer will receive an e-mail confirming that the order has been paid for, as well as the corresponding invoice.
All products and/or services available at My Name Is Rose can be purchased, except in cases of stock shortages or limitations, as well as products made to order, the availability of which may vary. Products may become unavailable without prior notice, but in these circumstances they will be duly identified on My Name Is Rose.
If the product is no longer available after the purchase has been completed, My Name Is Rose undertakes to contact the customer by telephone or e-mail as soon as possible in order to speed up the process.
At My Name Is Rose, the prices shown are in EURO, with VAT and taxes applied in accordance with the law in force, which are already included in the price shown.
The customer may cancel an order while it is still being processed. Please inform My Name Is Rose via the following e-mail address: hello@mynameisrose.com.
If the cancellation request has been made after the order has been dispatched, it will be forwarded for delivery and the customer may choose to refuse to accept it. My Name Is Rose is not responsible for possible delays in dealing with order cancellations.
A My Name Is Rose reserva-se o direito de não processar encomendas ou reembolsos em casos de inconsistência de dados, fraude ou má conduta do cliente, assim como por questões técnicas alheias à My Name Is Rose.
The customer has the right to withdraw from the contract within 14 (fourteen) days from the date of conclusion of the contract.
If the customer wishes to withdraw from the contract, they can do so by emailing hello@mynameisrose.com or by filling in the contact form available at My Name Is Rose. When withdrawing from the contract within the legal time limit, in addition to returning the product, the customer must return any gifts accompanying the main product. My Name Is Rose must refund the amount paid within 14 days of receiving the returned order accompanied by the purchase invoice, proof of payment and return form.
The refund will be made using the same payment method used by the customer in the initial payment, except in situations where there is an express agreement and the customer does not incur any costs as a result of the refund.
Any reimbursement procedure will be processed in accordance with the legislation in force in Decree-Law no. 24/2014.
The customer may submit a complaint regarding any issue, act, information or service provided to My Name Is Rose via the e-mail contact hello@mynameisrose.com or via the Electronic Complaints Book available via the link: https://www.livroreclamacoes.pt.
By creating and using a My Name Is Rose account, you are responsible for account maintenance, confidentiality and all activity arising from your account.
By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
My Name Is Rose is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access to and proper functioning of the online store.
My Name Is Rose is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services made available, as well as for any delay or unforeseen delivery of orders.
Please check the Privacy and Cookies Policy.
This contract is subject to Portuguese law and the legislation in force.
