Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t

In the event of a dispute, any consumer resident in Portugal and the European Union may exercise their right to complain to an official, third-party, and impartial body. In this context, My Name Is Rose provides all the information you need to exercise your right to complain. <\/p>

If for any reason you are dissatisfied with your purchase from our online store, you can contact a consumer Alternative Dispute Resolution (ADR) body, as listed below:<\/p>

• Centro de Arbitragem de Conflitos de Consumo do Porto<\/li>
• CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/li>
• CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/li>
• European Commission<\/li>
• <\/li><\/ul>

  You can also formalize your complaints and claims regarding purchases made in our online store by contacting My Name Is Rose at hello@mynameisrose.com, available on working days from 9:30 to 18:00.<\/p>

  To find out more about these processes, we also suggest visiting the Dire\u00e7\u00e3o-Geral do Consumidor website: www.consumidor.pt.<\/p>

  What is alternative dispute resolution?<\/h2>

  It is a mechanism that allows all consumers to turn to official entities that can help resolve any conflict with a trader without first having to open a litigation process in the courts.<\/p>

  What is the role of these bodies in resolving the conflict?<\/h2>

  These bodies act as intermediaries between the consumer and the trader who is the subject of the complaint. The intermediary can impose a solution on both parties, or try to bring them together so that a solution can be reached. Alternative dispute resolution is generally less expensive, less formal and quicker than the judicial route. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

  \n\t\t\t\t

  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

  Dispute Resolution In the event of a dispute, any consumer resident in Portugal and the European Union may exercise their right to complain to an official, third-party, and impartial body. In this context, My Name Is Rose provides all the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-8539","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages\/8539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/comments?post=8539"}],"version-history":[{"count":3,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages\/8539\/revisions"}],"predecessor-version":[{"id":8584,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages\/8539\/revisions\/8584"}],"wp:attachment":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/media?parent=8539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}