{"id":8539,"date":"2025-04-01T17:46:29","date_gmt":"2025-04-01T17:46:29","guid":{"rendered":"https:\/\/rose.risca.pt\/dispute-resolution\/"},"modified":"2025-08-05T13:30:30","modified_gmt":"2025-08-05T13:30:30","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/mynameisrose.com\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8539\" class=\"elementor elementor-8539 elementor-234\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40437a6 normal e-flex e-con-boxed e-con e-parent\" data-id=\"40437a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6928a0b elementor-widget elementor-widget-heading\" data-id=\"6928a0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d60ff05 lit elementor-widget elementor-widget-text-editor\" data-id=\"d60ff05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the event of a dispute, any consumer resident in Portugal and the European Union may exercise their right to complain to an official, third-party, and impartial body. In this context, My Name Is Rose provides all the information you need to exercise your right to complain. <\/p><p>If for any reason you are dissatisfied with your purchase from our online store, you can contact a consumer Alternative Dispute Resolution (ADR) body, as listed below:<\/p><ul><li>Centro de Arbitragem de Conflitos de Consumo do Porto<\/li><li>CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/li><li>CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/li><li>European Commission<\/li><li> <\/li><\/ul><p>You can also formalize your complaints and claims regarding purchases made in our online store by contacting My Name Is Rose at hello@mynameisrose.com, available on working days from 9:30 to 18:00.<\/p><p>To find out more about these processes, we also suggest visiting the Dire\u00e7\u00e3o-Geral do Consumidor website: www.consumidor.pt.<\/p><h2>What is alternative dispute resolution?<\/h2><p>It is a mechanism that allows all consumers to turn to official entities that can help resolve any conflict with a trader without first having to open a litigation process in the courts.<\/p><h2>What is the role of these bodies in resolving the conflict?<\/h2><p>These bodies act as intermediaries between the consumer and the trader who is the subject of the complaint. The intermediary can impose a solution on both parties, or try to bring them together so that a solution can be reached. Alternative dispute resolution is generally less expensive, less formal and quicker than the judicial route.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c49cd elementor-widget elementor-widget-image\" data-id=\"11c49cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"156\" src=\"https:\/\/mynameisrose.com\/wp-content\/uploads\/2025\/04\/image-1-1.png\" class=\"attachment-large size-large wp-image-8022\" alt=\"\" srcset=\"https:\/\/mynameisrose.com\/wp-content\/uploads\/2025\/04\/image-1-1.png 400w, https:\/\/mynameisrose.com\/wp-content\/uploads\/2025\/04\/image-1-1-300x117.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dispute Resolution In the event of a dispute, any consumer resident in Portugal and the European Union may exercise their right to complain to an official, third-party, and impartial body. In this context, My Name Is Rose provides all the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8539","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages\/8539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/comments?post=8539"}],"version-history":[{"count":3,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages\/8539\/revisions"}],"predecessor-version":[{"id":8584,"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/pages\/8539\/revisions\/8584"}],"wp:attachment":[{"href":"https:\/\/mynameisrose.com\/en\/wp-json\/wp\/v2\/media?parent=8539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}